Anonymous
map-marker Dayton, Ohio

Poor communication

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I had an all day provider scheduled for a Saturday, I asked twice who would be coming, never got an answer and no one showed up. I was told by one person our claims had been submitted to insurance, and told by another they didn't have our insurance info. Poor communication and unreliable.
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User's recommendation: Would not recommend

Barb C Ufd

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Verified Reviewer
| map-marker Palos Hills, Illinois

Inconsistency and horrible customer service

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I knew things were missing with that Kim. I agree with the Feb reviewer on theft and she abused my dad and dogs.

If it wasnt for the two woman that are amazing Id give them one star all around. Horrible management that blames you for their mistakes, inability to find consistent help, and provides zero training. Actually tried to send people to us to train them for her. We said no.

Sent us someone high, someone that slept the entire day with a bed bound unable to speak at the time person they were supposed to care for. Just tried to send us a caregiver that was in the hospital for a heart issue for a six hour shift with no one home, heck no. We refused and she argued with us for days about it. Lied about which agency she was.

I thought I was getting Homewatch thats about two blocks away, when I mentioned this she said she moved. I didnt realize the difference for several months by then already trained my people didnt want to start over.

Service is overpriced compared to other agencies and they only provide a schedule if you hound them. My two people from there I really like otherwise Id be contacting the state.

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Pros:
  • Two women a fantastic sally and kris
Cons:
  • Abuse
  • Inconsistency
  • Horrid to staff

User's recommendation: Don’t use.

PAUL G Anw
map-marker West Jerusalem, West Jerusalem District

I SUSPECT A CAREGIVER FROM PALOS HILLS (KIMBERLY) OF THEFT!

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I HAVE A LOT OF ITEMS MISSING, NOBODY ELSE HAD ACCESS TO THE GARAGE WHERE THEY WERE STORED! KIMBERLY, A CAREGIVER FOR COMFORT KEEPERS IN PALOS HILLS IL, WAS HIRED TO FABRICATE LIES AND DISTORTIONS ABOUT ME! AFTER THAT, SHE WAS AWARE OF THE LOCATION AT WHICH I HAD STORED MY BELONGINGS! SHE WAS THE ONLY ONE WHO COULD HAVE GOTTEN ACCESSIBILITY TO THE GARAGE WHERE THESE ITEMS WERE STORED! IT IS FOR THIS REASON THAT I SUSPECT THAT SHE TOOK MY BELONGINGS!
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Loss:
$10000
Pros:
  • Basically reliable
Cons:
  • Caregiver kimberly utters falsehood and is dishonest

Preferred solution: Apology

User's recommendation: DO NOT HIRE THIS SERVICE (COMFORT KEEPERS / PALOS HILLS IL)

Elzy Bvk

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Verified Reviewer
| map-marker Cleveland, Ohio

The staff/ supervisor

I use to work for comfort keepers. They don't care about there clients just money hungry. The cheat there clients like *** Half of the clients don't want to be there. Crystal the so called supervisor is very disrespectful and rude. She only nice when she want you to do something. I wouldn't recommend nobody to take there love ones there. She just a trailer trash supervisor who think she's a boss. She's corny.
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Halie Def

Complain

I would not recommend this place , we had them in for my dying mother , out of 6 or 7 different ppl who came only 3 could actually be relied on . They left after 10 mins of an hrs slot maybe 20 mins and no more than 10 mins of the half hr slot .

They were given lists that were not looked at. When my mother was very bad I noticed her room hadn't been cleaned so I made the bed and noticed someone had flipped a soiled cover and mattress over .

I got one of the good carers to help me . I haven't put a formal complaint on our experience as we are still grieving but I have considered it , the carers themselves are treated very poorly by management and aren't given exceptable time to travel between jobs which is why I think time is took from the patients , sometimes they are very late or yiu get a call to say there will be nobody to come in so my mother would go without her hr or half hr home care ..avoid if you can

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Pros:
  • Some of the girls are lovely
Cons:
  • Management
  • Skimming hrs
  • Lazy

Preferred solution: Apology

Anonymous
map-marker Detroit, Michigan

Experience

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Inconsistent service. Lies, lies and more lies! Very unprofessional, poor communication and service. Lied about availability of caregivers. Inexperienced staff and a new owner that came out to my home and lied through her teeth. Never showed up or called me on my last day with them. Find another company if you dont need anymore heart aches and headaches. I wouldnt recommend them to sit with a dead dog!
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User's recommendation: Stay far away from this company

deborah Snw
map-marker Brentwood, New York

To recommend Comfort Keepers

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My experience with Comfort Keepers has been a positive one. The 2 aides I use are professional, caring, always on time and very compassionate with my husband.
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User's recommendation: If you need a home health aide, Comfort Keepers is the place to go.

AM N

Loud bumptious Rude, insulting franchise owner when talking with the client herself.

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The insulting tone, demeaning, attitude demonstrated shows the true lack of value for his business or for a client. This franchise answers their phone with "how can we make you smile today AND then when talking with the "owner?" he berated, insulted and was yelling over the phone. A total loss of his control by speaking without pause for breath and talking while I was talking then telling me the client to shut up and listen to HIM! I like the care provided to meet my needs and have no issues with any of their employees. BUT THIS LOUDMOUTH BUMPTIOUS *** should be disenfranchised if that could happen. He obviously is in a position which he is incapable of handling. A really "black eye" for Comfort keepers.
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Preferred solution: Apology

User's recommendation: Avoid contact or trying to talk with the Owner of Comfort Keepers I do not have photos of his big mouth in Hamilton, Ohio

Dr Bzz
map-marker Cleveland, Ohio

Poor managment

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What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days . Poor managment and service .
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Reason of review:
Poor customer service
Dr Ntg
map-marker Cleveland, Ohio

Rude scheduler

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The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company

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Reason of review:
Poor customer service
1 comment
Alice C Nbd

All the caregiver (man in his 40s) does is sit on his *** and watch TV while my tenant's head is buried in her smart phone. The house is still nasty with grease covering a lot of stuff in the kitchen.

The top of the dryer is really nasty and probably hasn't been cleaned off since she moved it. The dryer is full of grease covered items. This grown *** man has to beg for rides from others or drive her car because he doesn't have one.

I've been lied to by this caregiver. I can't understand why Comfort Keepers continue to send this lazy *** to supposedly take care of her because she is capable of getting around pretty good, driving and she needs to get out of that chair or off that couch, start moving around and start doing things for herself.

Anonymous
map-marker Cleveland, Ohio

Comfort Keepers Home Care - Rude scheduler

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company
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Reason of review:
Poor customer service
Cheyenne P Pgf
map-marker Grand Junction, Colorado

Comfort Keepers should be shut down

I have been working there for 6 months. i have dealt with rude staff members false information for the clients i had. there pay sucks they get there hours wrong. they hire people have a record and who are not responsible. i had a client who had bruises from the other caregiver she had the day before. they have worked me hours on end and wanted me to cover overnights after working all day and having clients right after that. They don't care if your car breaks down. i had the stomach flu and they still wanted me to work with my clients. they like to put random people on your schedule without your consent. there staff is unexceptionable they haven't paid my gas for going out of town. there communication sucks they refuse to let you know whats going on with your clients. i worked from 6 am to some times 11:00 pm and when i got my check they had paid me for only 15 hours. i don't see how this company is still in business. for the past 6 months my checks have only been 100.00.
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Loss:
$600
Reason of review:
Bad quality
Anonymous

Confidential

I work for Confort Keepers out of Youngstown Ohio thier the worst they pay 9 he and give you 27 hrs a week and five days not including 30 min rides 30-60 miles a day on your car.. My transmission blew coming home from work and I got a new car they pout me back on the schedule 25 hrs five different days I'm using pamper money for gas.. I want to quit but I love what I do so I'm just looking for a good job.. I'm a cna and this has been the worst paying job and the most horrible hrs I ever seen..
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Reason of review:
Work Experience or Job Application

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Anonymous

Pottsville pa office.

Terrible terrible. Not having coverage for all hours. If u can’t handle all the hours then DONT take the case. When clients need the help your suppose to be there to help. Nit making excuses or not sending no one out. Poor excuse for a home health agency. All it is is lies after lies. It’s uncalled for. Tired of hearing we are hiring. Give us a week. That week passes. Give us a week. That went on for a month. Then saying we r hiring. Never ever had all my hours.
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Reason of review:
Work Experience or Job Application
Pam L Kwv

Bentonville, AR Franchise - TERRIBLE

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Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok. However, if needs are more extensive steer clear! Staff receive no training in basic healthcare needs and very little management supervision. Communication with office staff was very poor. Although they kept records of our mother's care, when it was requested that these records be made available to her and the family, which is required by law under HPPA regulations, management refused to release the records. Several injuries were caused by staff negligence and one which was quite severe, for which no medical attention was sought and no notification provided to the family until days later. Highly UNrecommended. Even one star is too many for this particular franchise.
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Reason of review:
Bad quality
Anonymous

Caregiver

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This place is a joke, I was asked to be on call. They told me they aren’t gonna pay for me to be on call, plus mileage is unpaid if it is 30 miles or less. Also, you get into trouble if you say no to shift that they want you to cover when they are short staffed. Sorry never again worst experience of my career. The clients are great tho I will miss them
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Reason of review:
Poor customer service
1 comment
Guest

Yes, I was hired but because I didn't have a car to use they put my employment on hold. I feel they should furnish the cars.

It's not fair for us to use our own, plus the gas, and wear and tear on them. What if you get in a wreak or hurt one of the people in your care while driving?

Is that on the company? I think there should me a law against this, as it's not fair to the employees or the customers.

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