Comfort Keepers Home Care
Comfort Keepers Home Care Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comfort Keepers Home Care has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Comfort Keepers Home Care to a friend or colleague.
- Rating Distribution
Pros: Always answered phone, Personal caregivers, Quality of caregivers.
Cons: Incompetent office staff, Lack of training of caregivers, Horrendous office staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comfort Keepers Home Care has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Comfort Keepers Home Care to a friend or colleague.
- Rating Distribution
Pros: Always answered phone, Personal caregivers, Quality of caregivers.
Cons: Incompetent office staff, Lack of training of caregivers, Horrendous office staff.Recent recommendations regarding this business are as follows: "Would not recommend", "Don’t use.", "DO NOT HIRE THIS SERVICE (COMFORT KEEPERS / PALOS HILLS IL)", "Stay far away from this company", "If you need a home health aide, Comfort Keepers is the place to go.".
Most users want Comfort Keepers Home Care to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Poor communication
User's recommendation: Would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palos Hills, IllinoisInconsistency and horrible customer service
I knew things were missing with that Kim. I agree with the Feb reviewer on theft and she abused my dad and dogs.
If it wasnt for the two woman that are amazing Id give them one star all around. Horrible management that blames you for their mistakes, inability to find consistent help, and provides zero training. Actually tried to send people to us to train them for her. We said no.
Sent us someone high, someone that slept the entire day with a bed bound unable to speak at the time person they were supposed to care for. Just tried to send us a caregiver that was in the hospital for a heart issue for a six hour shift with no one home, heck no. We refused and she argued with us for days about it. Lied about which agency she was.
I thought I was getting Homewatch thats about two blocks away, when I mentioned this she said she moved. I didnt realize the difference for several months by then already trained my people didnt want to start over.
Service is overpriced compared to other agencies and they only provide a schedule if you hound them. My two people from there I really like otherwise Id be contacting the state.
- Two women a fantastic sally and kris
- Abuse
- Inconsistency
- Horrid to staff
User's recommendation: Don’t use.
I SUSPECT A CAREGIVER FROM PALOS HILLS (KIMBERLY) OF THEFT!
- Basically reliable
- Caregiver kimberly utters falsehood and is dishonest
Preferred solution: Apology
User's recommendation: DO NOT HIRE THIS SERVICE (COMFORT KEEPERS / PALOS HILLS IL)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioThe staff/ supervisor
Complain
I would not recommend this place , we had them in for my dying mother , out of 6 or 7 different ppl who came only 3 could actually be relied on . They left after 10 mins of an hrs slot maybe 20 mins and no more than 10 mins of the half hr slot .
They were given lists that were not looked at. When my mother was very bad I noticed her room hadn't been cleaned so I made the bed and noticed someone had flipped a soiled cover and mattress over .
I got one of the good carers to help me . I haven't put a formal complaint on our experience as we are still grieving but I have considered it , the carers themselves are treated very poorly by management and aren't given exceptable time to travel between jobs which is why I think time is took from the patients , sometimes they are very late or yiu get a call to say there will be nobody to come in so my mother would go without her hr or half hr home care ..avoid if you can
- Some of the girls are lovely
- Management
- Skimming hrs
- Lazy
Preferred solution: Apology
Experience
User's recommendation: Stay far away from this company
To recommend Comfort Keepers
User's recommendation: If you need a home health aide, Comfort Keepers is the place to go.
Loud bumptious Rude, insulting franchise owner when talking with the client herself.
Preferred solution: Apology
User's recommendation: Avoid contact or trying to talk with the Owner of Comfort Keepers I do not have photos of his big mouth in Hamilton, Ohio
Poor managment
Rude scheduler
The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company
Comfort Keepers Home Care - Rude scheduler
Comfort Keepers should be shut down
Confidential
Hospitals, Clinics and Medical Centers Expert Talks
Pottsville pa office.
Bentonville, AR Franchise - TERRIBLE
Caregiver
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All the caregiver (man in his 40s) does is sit on his *** and watch TV while my tenant's head is buried in her smart phone. The house is still nasty with grease covering a lot of stuff in the kitchen.
The top of the dryer is really nasty and probably hasn't been cleaned off since she moved it. The dryer is full of grease covered items. This grown *** man has to beg for rides from others or drive her car because he doesn't have one.
I've been lied to by this caregiver. I can't understand why Comfort Keepers continue to send this lazy *** to supposedly take care of her because she is capable of getting around pretty good, driving and she needs to get out of that chair or off that couch, start moving around and start doing things for herself.