Product: Comfort Keepers Home Care Customer Care Clear all filters (0 of 12 reviews match)
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You know this is a horrible company when the OWNER tells you that if you want guaranteed care, you should put your loved on in a home.In a moment where Martha, the most unprofessional owner ever encountered, is under some stress at being called out for that comment,...
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1.2
Product
Comfort Keepers Home Care Customer Care
I didn't like
  • Unprofessional owner
  • Inability to publish our care plan to caregivers
  • Incompetent office staff
#1107756
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We searched for a home care agency near Montrose, Co.that accepts the Uranium Benefits for our Father. Comfort Keepers website advertises they accept the Uranium Benefit. So we called and with the first contact they assured us they do and it would be free of charge. A...
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Comfort Keepers Home Care Customer Care
I didn't like
  • Poor service
  • Lack of caring and common sense
#1098712
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Comfort Keepers Home Care - There are much better care givers

Inexperienced care givers and you have to pick up after them. How about 1 who visited about 6 times and was 15 to 30 minutes late 4 of those time. The other lacking common sense and was not a self starter. So I complained and they were irate.
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
Product
Comfort Keepers Home Care Customer Care
#1096060
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When she showed up the caregiver was polite. That is the only nice thing I can say. My disabled father has been stood up by this company numerous times, and most of the time without a call to let us make other arrangements. The office staff is very unprofessional and...
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1.0
Product
Comfort Keepers Home Care Customer Care
#960239
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Management staff needs to take classes on how to manage their staff.They will yell and scream at their office staff. They will talk over you and cut you off when you are trying to speak. Training is a joke at this company. They have no classes to learn the computer...
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Anonymous
No Name just a number

I totally agree this is for all of the Comfort keepers that are Corporate owned. I truly thought that this company who was now corporate owned would take care of the administr...

ComfortKeepers
ComfortKeepers

Hello Anonymous,We are sorry to hear to about your employment experience. We are very focused on creating an excellent work environment and culture and take feedback like this...

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Comfort Keepers Home Care Customer Care
#918222
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Comfort Keepers Home Care Customer Care Review

My parents use Comfort Keepers of Springfield, PA. The Aides are nice when they show. They have high turnover, low turn out, are not dependable. Moreover the office staff are rude to my dad and mom. Should not deal with the public.
2.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Staff
Value for money
Website
Woolwich Township, New Jersey
Product
Comfort Keepers Home Care Customer Care
#867242
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Moving to a new city while needing support services is never easy - and as I had been familiar with an office in a nearby area many years ago I thought I would give them a try.Let's just say that dealing with them (one of the franchieses in Charlotte, NC) was like...
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Anonymous
Anonymous

I'm sorry to hear about your experience with our business. We take feedback like this very seriously and I would like to talk to you personally about your review. Please call ...

1.7
Product
Comfort Keepers Home Care Customer Care
I didn't like
  • Inept staff
  • Emphasis on making money
  • Lack of training of caregivers
#862875
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We called Comfort Keepers in Woodland and asked for Help. Reception took the call and personal information, as I was distraught regarding the living situation of My Father. The person who took our call was very helpful and sympathetic to our situation. I asked her to...
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1.0
Product
Comfort Keepers Home Care Customer Care
I liked
  • Reception
I didn't like
  • Cindi royval unger
#834311
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While the carers although they changed a lot did a hard job and where nice people.It seemed to be a revolving door of newbies coming and others leaving which is very insecure for building trusting relationships. When ringing the office or during normal working hours...
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1.2
Drogheda, Louth
Product
Comfort Keepers Home Care Customer Care
I didn't like
  • Lack of caring and common sense
#833622
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Comfort Keepers in Eugene, Oregon refuses to hire experienced caregivers unless you live in Eugene.First time I was discriminated against by where I lived. The woman that answered the phone was also rude. Although she said they were hiring, she ended the conversation...
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Comfort Keepers Home Care Customer Care
#833314
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