You are right to be concerned. I worked for this company for over a year and just could not stand it another second when I saw that one of the people I was caring for had bruises and other indications of abuse and when I took her to the E.R.
and filled out the paperwork with Comfort Keepers I thought it would be taken care of. Instead Comfort Keepers took the word of the family member who was abusive so that they could keep receiving money. They hire massive amounts of people who are not trained or certified with the impression that they only need to provide company so that the elderly has someone to talk to or share meals with. This is not true.
They say this but when you get to the patient's home your given a four page list of detailed cleaning and are just expected to help bathe and change adult diapers without any certification or training! It is so horrible that people are trusting this company with their loved ones! Comfort Keepers said they provide training classes for free but these classes are a joke.
They just allow everyone in the room to converse and then show a five minute video and then have everyone sign a sheet saying they passed the training. This was at the location in Traverse City Michigan in 2015.
I didn't like: Greedy owners evading the law and regulations for care, Hiring anyone who applies due to high turnover, Unprofessional management and treatment to staff.