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You are right to be concerned.I worked for this company for over a year and just could not stand it another second when I saw that one of the people I was caring for had bruises and other indications of abuse and when I took her to the E.R.

and filled out the paperwork with Comfort Keepers I thought it would be taken care of. Instead Comfort Keepers took the word of the family member who was abusive so that they could keep receiving money. They hire massive amounts of people who are not trained or certified with the impression that they only need to provide company so that the elderly has someone to talk to or share meals with. This is not true.

They say this but when you get to the patient's home your given a four page list of detailed cleaning and are just expected to help bathe and change adult diapers without any certification or training! It is so horrible that people are trusting this company with their loved ones! Comfort Keepers said they provide training classes for free but these classes are a joke.

They just allow everyone in the room to converse and then show a five minute video and then have everyone sign a sheet saying they passed the training.This was at the location in Traverse City Michigan in 2015.

Reason of review: Other issue.

I didn't like: Greedy owners evading the law and regulations for care, Hiring anyone who applies due to high turnover, Unprofessional management and treatment to staff.

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Anonymous
Traverse City, Michigan, United States #1273343

My name is Leslie Knopp and I am one of the owners of the Traverse City, Michigan, location.For the more than 11 years we have owned and operated this location, we have always thoroughly investigated any complaints or allegations of abuse and neglect.

We only hire employees who pass a criminal background checks, and we're focused on hiring home care aides and registered nurses who we would be comfortable having care for our own family members. Everyone we hire participates in a three-hour training and has their skills competency evaluated by a nurse before they are ever paired with a client. We also require our employees complete a 6-hour hands-on training program before they provide personal care to any of our clients. Certainly the job isn't for everyone.

It is hard work and it can be difficult at times. But it is also a very rewarding job that allows you to make a real difference in a person's life.

If you would like to discuss this further, please call (231) 929-9044.

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