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Comfort Keepers Home Care
Comfort Keepers Home Care Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comfort Keepers Home Care has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Comfort Keepers Home Care to a friend or colleague.
- Rating Distribution
Pros: Always answered phone, Personal caregivers, Quality of caregivers.
Cons: Incompetent office staff, Lack of training of caregivers, Horrendous office staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comfort Keepers Home Care has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Comfort Keepers Home Care to a friend or colleague.
- Rating Distribution
Pros: Always answered phone, Personal caregivers, Quality of caregivers.
Cons: Incompetent office staff, Lack of training of caregivers, Horrendous office staff.Recent recommendations regarding this business are as follows: "do not use, find a reliabl company", "Would not recommend", "Don’t use.", "DO NOT HIRE THIS SERVICE (COMFORT KEEPERS / PALOS HILLS IL)", "Stay far away from this company".
Most users want Comfort Keepers Home Care to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
![Comfort Keepers Home Care - Patient Care](https://cdn0.opinion-corp.com/review-media/pictures/9b/4a/130653/comfort-keepers-home-care_patient-care-20160418832112_9b4a-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/7d/a9/130163/comfort-keepers-home-care_patient-care-20160418832112_7da9-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/69/78/129903/comfort-keepers-home-care_patient-care-20160418832112_6978-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 4](https://cdn0.opinion-corp.com/review-media/pictures/71/66/129685/comfort-keepers-home-care_patient-care-20160418832112_7166-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 5](https://cdn0.opinion-corp.com/review-media/pictures/f6/16/129437/comfort-keepers-home-care_patient-care-20160418832112_f616-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 6](https://cdn0.opinion-corp.com/review-media/pictures/9e/23/128887/comfort-keepers-home-care_patient-care-20160418832112_9e23-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 7](https://cdn0.opinion-corp.com/review-media/pictures/87/23/128407/comfort-keepers-home-care_patient-care-20160418832112_8723-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 8](https://cdn0.opinion-corp.com/review-media/pictures/9b/4a/130653/comfort-keepers-home-care_patient-care-20160418832112_9b4a-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 9](https://cdn0.opinion-corp.com/review-media/pictures/7d/a9/130163/comfort-keepers-home-care_patient-care-20160418832112_7da9-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 10](https://cdn0.opinion-corp.com/review-media/pictures/69/78/129903/comfort-keepers-home-care_patient-care-20160418832112_6978-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 11](https://cdn0.opinion-corp.com/review-media/pictures/71/66/129685/comfort-keepers-home-care_patient-care-20160418832112_7166-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 12](https://cdn0.opinion-corp.com/review-media/pictures/f6/16/129437/comfort-keepers-home-care_patient-care-20160418832112_f616-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 13](https://cdn0.opinion-corp.com/review-media/pictures/9e/23/128887/comfort-keepers-home-care_patient-care-20160418832112_9e23-medium.jpeg)
![Comfort Keepers Home Care - Patient Care - Image 14](https://cdn0.opinion-corp.com/review-media/pictures/87/23/128407/comfort-keepers-home-care_patient-care-20160418832112_8723-medium.jpeg)
![Julaine M Btf](https://cdn1.opinion-corp.com/other-media/users/7f/89/24969455/a6959a83f0c8c833a5fdbaa122974d7b_57x57.png)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No service, no response, at 81 I am to fend alone after back surgery
I set up an interview with this service in advance of my surgery date, which was scheduled for August 19. Kenzley Hodgin, the manager of the Crossville TN office, arrived at my home and was there a few hours.
We discussed what I needed them to do and I was assured that I needn't worry and I would be well taken care of. On the date of my surgery, I reached out to Kenzley to make sure someone would be there September 1, when I arrived home. I drove over to their office as well to find what looked like an abandoned office, with no one there. I called the number explaining my concern and was told not to worry, someone would be there.
It is now September 3rd and no one has showed. I have had no contact with them and am having a terrible time trying to get through my recovery on my own. I was depending on them. They assured me they would be of service and I could rely on them.
I have contacted my sorority sisters at Beta Sigma Phi to warn them of the unprofessionalism. Please find another service for your in-home care needs. This has been a very scary ordeal.
This company cannot be trusted. They are fraudulent and should not be allowed to conduct business any further in Cumberland county.
User's recommendation: do not use, find a reliabl company
Complaint
I have a complaint a care giver that works in Las Cruces. Her first name is Maria.
She is suppose to care for Ronald Weinrick also in Las Cruces. Instead of taking care of taking care of Ron she sits with him maybe a half an hour total during the time she is at the house. Otherwise she is with his brother Marvin.
On the night of July second she came into the house sat her things down then spent the night (until after midnight, minus a few minutes putting Ron to bed) with Marvin.
Please make sure she understands what her job is. Thank you.
![Barb C Ufd](https://cdn1.opinion-corp.com/other-media/users/f5/f3/22938426/f49c0e067098f49535692b80b8534d92_57x57.jpeg)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Inconsistency and horrible customer service
I knew things were missing with that Kim. I agree with the Feb reviewer on theft and she abused my dad and dogs.
If it wasnt for the two woman that are amazing Id give them one star all around. Horrible management that blames you for their mistakes, inability to find consistent help, and provides zero training. Actually tried to send people to us to train them for her. We said no.
Sent us someone high, someone that slept the entire day with a bed bound unable to speak at the time person they were supposed to care for. Just tried to send us a caregiver that was in the hospital for a heart issue for a six hour shift with no one home, heck no. We refused and she argued with us for days about it. Lied about which agency she was.
I thought I was getting Homewatch thats about two blocks away, when I mentioned this she said she moved. I didnt realize the difference for several months by then already trained my people didnt want to start over.
Service is overpriced compared to other agencies and they only provide a schedule if you hound them. My two people from there I really like otherwise Id be contacting the state.
- Two women a fantastic sally and kris
- Theft
- Inconsistency
- Horrid to staff
User's recommendation: Don’t use.
Poor communication
I had an all day provider scheduled for a Saturday, I asked twice who would be coming, never got an answer and no one showed up. I was told by one person our claims had been submitted to insurance, and told by another they didn't have our insurance info. Poor communication and unreliable.
User's recommendation: Would not recommend
I SUSPECT A CAREGIVER FROM PALOS HILLS (KIMBERLY) OF THEFT!
I HAVE A LOT OF ITEMS MISSING, NOBODY ELSE HAD ACCESS TO THE GARAGE WHERE THEY WERE STORED! KIMBERLY, A CAREGIVER FOR COMFORT KEEPERS IN PALOS HILLS IL, WAS HIRED TO FABRICATE LIES AND DISTORTIONS ABOUT ME!
AFTER THAT, SHE WAS AWARE OF THE LOCATION AT WHICH I HAD STORED MY BELONGINGS!
SHE WAS THE ONLY ONE WHO COULD HAVE GOTTEN ACCESSIBILITY TO THE GARAGE WHERE THESE ITEMS WERE STORED! IT IS FOR THIS REASON THAT I SUSPECT THAT SHE TOOK MY BELONGINGS!
- Basically reliable
- Caregiver kimberly utters falsehood and is dishonest
Preferred solution: Apology
User's recommendation: DO NOT HIRE THIS SERVICE (COMFORT KEEPERS / PALOS HILLS IL)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The staff/ supervisor
I use to work for comfort keepers. They don't care about there clients just money hungry.
The cheat there clients like *** Half of the clients don't want to be there. Crystal the so called supervisor is very disrespectful and rude. She only nice when she want you to do something. I wouldn't recommend nobody to take there love ones there.
She just a trailer trash supervisor who think she's a boss. She's corny.
Complain
I would not recommend this place , we had them in for my dying mother , out of 6 or 7 different ppl who came only 3 could actually be relied on . They left after 10 mins of an hrs slot maybe 20 mins and no more than 10 mins of the half hr slot .
They were given lists that were not looked at. When my mother was very bad I noticed her room hadn't been cleaned so I made the bed and noticed someone had flipped a soiled cover and mattress over .
I got one of the good carers to help me . I haven't put a formal complaint on our experience as we are still grieving but I have considered it , the carers themselves are treated very poorly by management and aren't given exceptable time to travel between jobs which is why I think time is took from the patients , sometimes they are very late or yiu get a call to say there will be nobody to come in so my mother would go without her hr or half hr home care ..avoid if you can
- Some of the girls are lovely
- Management
- Poor time keeping
- Lazy
Preferred solution: Apology
Experience
Inconsistent service. Lies, lies and more lies!
Very unprofessional, poor communication and service. Lied about availability of caregivers. Inexperienced staff and a new owner that came out to my home and lied through her teeth. Never showed up or called me on my last day with them.
Find another company if you dont need anymore heart aches and headaches. I wouldnt recommend them to sit with a dead dog!
User's recommendation: Stay far away from this company
To recommend Comfort Keepers
My experience with Comfort Keepers has been a positive one. The 2 aides I use are professional, caring, always on time and very compassionate with my husband.
User's recommendation: If you need a home health aide, Comfort Keepers is the place to go.
Loud bumptious Rude, insulting franchise owner when talking with the client herself.
The insulting tone, demeaning, attitude demonstrated shows the true lack of value for his business or for a client. This franchise answers their phone with "how can we make you smile today AND then when talking with the "owner?" he berated, insulted and was yelling over the phone.
A total loss of his control by speaking without pause for breath and talking while I was talking then telling me the client to shut up and listen to HIM! I like the care provided to meet my needs and have no issues with any of their employees. BUT THIS LOUDMOUTH BUMPTIOUS *** should be disenfranchised if that could happen.
He obviously is in a position which he is incapable
of handling. A really "black eye" for Comfort keepers.
Preferred solution: Apology
User's recommendation: Avoid contact or trying to talk with the Owner of Comfort Keepers I do not have photos of his big mouth in Hamilton, Ohio
Poor managment
What kind of service is that !!! .
You are the worse company we ever have .
no aid is coming on weekend inspite of someone assigned on these days . Poor managment and service .
Rude scheduler
The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company
Comfort Keepers Home Care - Rude scheduler
The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company
Hospitals, Clinics and Medical Centers Expert Talks
Comfort Keepers should be shut down
I have been working there for 6 months. i have dealt with rude staff members false information for the clients i had.
there pay sucks they get there hours wrong. they hire people have a record and who are not responsible. i had a client who had bruises from the other caregiver she had the day before. they have worked me hours on end and wanted me to cover overnights after working all day and having clients right after that.
They don't care if your car breaks down. i had the stomach flu and they still wanted me to work with my clients. they like to put random people on your schedule without your consent. there staff is unexceptionable they haven't paid my gas for going out of town.
there communication sucks they refuse to let you know whats going on with your clients. i worked from 6 am to some times 11:00 pm and when i got my check they had paid me for only 15 hours.
i don't see how this company is still in business. for the past 6 months my checks have only been 100.00.
Confidential
I work for Confort Keepers out of Youngstown Ohio thier the worst they pay 9 he and give you 27 hrs a week and five days not including 30 min rides 30-60 miles a day on your car.. My transmission blew coming home from work and I got a new car they pout me back on the schedule 25 hrs five different days I'm using pamper money for gas..
I want to quit but I love what I do so I'm just looking for a good job.. I'm a cna and this has been the worst paying job and the most horrible hrs I ever seen..
Pottsville pa office.
Terrible terrible. Not having coverage for all hours.
If u can’t handle all the hours then DONT take the case. When clients need the help your suppose to be there to help. Nit making excuses or not sending no one out. Poor excuse for a home health agency.
All it is is lies after lies. It’s uncalled for. Tired of hearing we are hiring. Give us a week.
That week passes. Give us a week. That went on for a month.
Then saying we r hiring. Never ever had all my hours.
About
, , Creche Attitude, Prestige Nursing Care
Comfort Keepers Home Care is the company that provides professional and compassionate home care, senior care, and elder care for seniors and others. It is represented by 650 franchised offices in the United States, Canada, Ireland, Australia and Singapore, Comfort Keepers has been named by INC. The care services provided by the company are designed to help seniors and others maintain optimal levels of independence in the comfort of their own homes. The service listing of Comfort Keepers Home Care includes Conversation And Companionship (conversation, walks, errands, assistance with hobbies and other interests, etc.), Personal Care (bathing and grooming, mobility assistance, feeding and special diet, etc.), Medication Reminders, Meal Preparation, Incidental Transportation, Light Housekeeping.
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Comfort Keepers Home Care is ranked 411 out of 5442 in Hospitals, Clinics and Medical Centers category
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All the caregiver (man in his 40s) does is sit on his *** and watch TV while my tenant's head is buried in her smart phone. The house is still nasty with grease covering a lot of stuff in the kitchen.
The top of the dryer is really nasty and probably hasn't been cleaned off since she moved it. The dryer is full of grease covered items. This grown *** man has to beg for rides from others or drive her car because he doesn't have one.
I've been lied to by this caregiver. I can't understand why Comfort Keepers continue to send this lazy *** to supposedly take care of her because she is capable of getting around pretty good, driving and she needs to get out of that chair or off that couch, start moving around and start doing things for herself.