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1.3

You know this is a horrible company when the OWNER tells you that if you want guaranteed care, you should put your loved on in a home. In a moment where Martha, the most unprofessional owner ever encountered, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice.

If we were home 24/7, we would not need Comfort Keepers to come help care for our loved one. Hospice knows our situation and is in this home 5 days per week. Adult Protective Services has already told us she is getting better care than any home they have been in. The local police department is aware that our loved one is in the home for an hour here or there alone.

None of those agencies take issue with it. But Martha, hypocritical Martha, does. She has other immobile clients who require many hours of care per day. She has no problem leaving those clients without caregivers when people call out.

Those poor clients sit for 24 hours + in their own excrement starving because Martha cannot be bothered to send anyone. It took us 7 tries and 6 months for Martha to get our care plan right for our loved one in their system. After sending multiple emails with it written out step by step, all she had to do was copy and paste, but that was far too much for her to handle. We have had nothing but problems with this company.

There is always some excuse why things cannot get done. There are often times where they cannot send anyone with less than 2 hours notice.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I would like nothing more than to see them fold.

Reason of review: Poor customer service.

Preferred solution: Martha should be fired and this company should go out of business.

Comfort Keepers Home Care Cons: Unprofessional owner, Inability to follow simple instructions, Incompetent office staff, Inability to publish our care plan to caregivers.

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